Your first visit to Palo Duro Dermatology, PLLC involves a few special steps so that we can get to know you. To understand what to expect, please read through this page. You'll find all the practical information you need, such as a map and directions to our office, practice hours, payment policies and more. Please feel free to register through our Patient Portal. In order to ensure that no breach of patient confidentiality occurs, we do not provide online access to medical records.
There's also background information about Our Staff and our first visit procedures. You can save some time by printing out and completing the patient forms in advance of your appointment. If you have been a patient of Dr. Roberts' at High Plains Dermatology Center, please be sure that we have a copy of your medical record prior to your visit. You can fill out the Authorization to Disclose Protected Health Information from High Plains Dermatology Center form, and fax it to High Plains Dermatology Center at (806) 355-4004, or you may take the form to their office and obtain a copy. We encourage the latter.
It is our goal to provide the best possible dermatologic care to patients of all ages in a professional and empathetic manner, while always adhering to our Christian beliefs and our committment to the Hippocratic Oath.
To fulfill this mission, we are committed to:
- Listening to those we are privileged to serve.
- Earning the trust and respect of patients, profession and community.
- Exceeding your expectations.
- Seeking continuous improvement at all levels of the practice.
Monday through Thursday 8:00 AM to 4:30 PM
At registration online or in the office, Palo Duro Dermatology, PLLC makes every effort to verify your benefits with your insurance company. A quote of benefits is not a guarantee of benefits or payment. Your claim will be processed according to your plan, and your actual benefits may differ from those we were quoted at registration.
It is the policy of Palo Duro Dermatology, PLLC to collect patient financial responsibility at the time of service. We require all patients to pay their deductible, copay and/or coinsurance at the beginning of each visit, and we accept cash, checks or credit cards. At the conclusion of your visit you may be billed for any outstanding balances. Our policy is to remit to you promptly any refunds for credit balances. Please refer to our Financial Policy in the Forms Secton below. You may also pay your outstanding balance through the Patient Portal.
While we do not participate in Medicare, Medicaid or Tricare, we contract with most major insurance plans in the Panhandle. Even though we have resigned from Medicare, we will still be pleased to see Medicare patients on a cash-only basis. Although we can generally verify insurance coverage, if there is any doubt, contact your insurance carrier or benefits advisor, or call our office at (806) 510-3376.
Failure to show for an appointment makes it impossible for us to help another patient who needs our care. Therefore, if you do not cancel at least 24 hours in advance, new patients will be charged a $100 fee before rescheduling, and established patients $50.
Please print and fill out these forms so we can expedite your first visit:
- Medical History Form
- Patient Information Form
- Notice of Privacy Practices (NPP)
- NPP Acknowledgement Form
- Patient Authorization for Practice to Release Protected Health Information
- Financial Policy
In order to view or print these forms you will need Adobe Acrobat Reader installed.
Click here to download it.
Map and Directions
What To Expect
Being well-prepared for your appointment will ensure that the doctor has all of the needed information to provide the best possible care for you. It will also help alleviate any unnecessary anxiety you may be feeling prior to your first appointment. Educate yourself on your symptoms by reviewing the content on this Web site. Also, take some time to review our staff page and familiarize yourself with Dr. Roberts. We look forward to your first visit.